Important information at a glance
You can find the answers to most questions about the BergWiese resort here. Should your question remain unanswered, we are personally at your disposal at any time.
Is my favoured accomodation still available?
The up-to-date availability calendar shows you at a glance, for which periods the individual properties are still available (green) or already occupied (red). You can also request your dates of stay and the total number of travellers: if the object is available, the price will be displayed.
When can I arrive and depart?
The possible arrival and departure days are displayed with a dark green background in the availability calendar. Flexible stays or short breaks can be arranged during the low season. A rental of less than 5 days is not possible.
How many guests can I bring at the most?
The maximum number of guests is specified for each property and must not be exceeded for insurance reasons. Babies and children of all ages are counted as full travel participants.
Can I bring my pet(s)?
No. The Landhäuser BergWiese properties are designated allergy-friendly, so pets of any kind are not permitted.
Can I reserve a log cabin or apartment without obligation?
For a non-binding reservation, please contact the St. Andreasberg Holiday Information. They will gladly check if and how long the property can be blocked for you.
I am interested in a long term rental, what should I do?
If you are planning a stay of 2 weeks or longer simply ask the St. Andreasberg Holiday Information about the current rates and state your exact arrival and departure dates.
What sports and leisure activities are available?
The magnificent surroundings of the Upper Harz offers an abundance of sports and recreational activities depending on the season, including fishing, mountain climbing, cycling, golf, hunting, canoeing, mountain biking, horseback riding, swimming, skiing, snowboarding, tennis, hiking. Here we have compiled some further recommendations for you.
Rescheduling, correcting details, cancellation
What do I do if I want to reschedule?
Submit your reschedule request to the St. Andreasberg Holiday Information by e-mail and state your reservation number. Please be aware that we can not always meet rescheduling requirements.
How can I correct my reservation details?
A correction of your contact details or the number of persons (within the maximum occupancy) is unproblematic. Please contact the St. Andreasberg Holiday Information and state the correct information.
I need to cancel my booking, what do I do?
A cancellation is only possible in writing, the easiest way is by e-mail or using our contact form. Please state your reservation number without fail. Cancellation fees will be deducted from the deposit already paid. You will receive the cancellation confirmation and invoice from the St. Andreasberg Holiday Information. If you have purchased a travel cancellation insurance and you have to cancel due to an insured reason (eg. illness or unemployment), the resulting cancellation charges will be reimbursed by your insurance company.